ALERTS

Website Policies

Ordering Online


Ordering Online with us is safe and secure! Bar Cop uses the highest security system available and our 2048 bit SSL and 256 bit encryption technology keeps your personal information safe when transferring and receiving data on our site server. Bar Cop accepts the following forms of payment: Credit Cards (American Express, Master Card, Visa and Discover). Payment via check, money order and bank wire transfer can also be used by making that selection during the checkout process. Orders made with payments by check or bank wire transfer do not ship until payment has cleared.  "Bar Cop" will show as the billing company for all credit card orders. 


We implement a variety of security measures to maintain the safety of your personal information when you place an order.  We offer the use of a secure server, all supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems.  After a transaction, your private information (ie credit card information) will not be stored on our servers and is immediately purged from the system.






Shipping


Software - We do not ship software products.  All software is delivered via email to be downloaded. Please save your email with the software attached so your can be download it again in the future if needed. We try our best to get your software license issued and emailed to you as soon as possible (usually in under an hour during during office hours), however if you order after hours it might be the next morning before you receive it. As a general guideline - if you order software and have not receive it within 12 hours, first check your spam folder (if you have one) and see if it landed there... if not then contact us with your order number and we will make sure it gets right over to you.  We accept orders online for software from basically everywhere.


Hardware - We only ship to the lower 48 Continental United States. All orders ship via UPS Ground or Fed Ex Ground, so we cannot ship to PO boxes. We no longer offer rush shipping as products arrive damaged to often. We ship orders the same day they are ordered (MON-FRI before 2:00 PM CST). Orders placed after 2:00 and over the weekend usually ship the next business day. Shipping transit times should be between 2 and 5 business days depending on your location, once an order has left the warehouse. However, shipping transit times can not be guaranteed. An acknowledgement of your order including your order number will be sent via e-mail on completion of the online ordering process. Please note that you must supply us with a valid email address in your order to receive your electronic order confirmation. Once your order has shipped, you will receive a second email with tracking information.

Hawaii, Alaska, and International Shipping:  If you want to order a scale or other product that requires shipping (software is emailed so does not apply), you will need to make arrangements with a freight forwarder or company that is located in one of the lower 48 states that can forward the shipment to you at your expense.   We will ship to your chosen freight forwarder at no charge, simple enter their shipping details in the shipping section during checkout.

 





Returns & Refunds


Software - Due to the "out of the box" delivery of all software products, returns and refunds are not given on these items after payment has been made and the software has been sent/delivered from our email server. We offer a downloadable example demo of the inventory software and videos. Please view the demos, read all FAQ's on the software product pages, and/or contact us with any questions before purchasing.


Hardware - Unused scales and other hardware may be returned within 30 days of the original purchase date. Returns must be in "new" resalable condition, including all manuals, components and accessories, and in the manufacturer’s original packaging. Items that have been opened and used before returning will not be accepted for a refund. These conditions are not applicable to scales or hardware that was received defective or broken. These items can be replaced with a new item by contacting us within 5 days after receiving the defective product.  After 30 days all hardware is serviced under the standard manufacturers one year warranty.






Privacy Policy


We only collect information from you when you place an order on our website or over the phone.  When ordering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number and/or credit card information. You may, however, just visit our site anonymously at anytime. The email address and phone number you provide during the order process, will only be used to send you information and updates pertaining to your order. Cookies are small files that a website or its service provider transfers to your computer via your Web browser (if your browser settings allow cookies) that enables the our website to recognize your browser and capture and remember certain information.  Our website uses cookies to remember the items and information you have already entered during the checkout process, in case you leave during the checkout process and return at a later time.


We no circumstances do we ever sell, trade, or otherwise give your personal information to an outside third party.  If we decide to change our privacy policy, we will post those changes on this page.






Liability and Indemnity


Except in relation to our contractual obligations to supply goods following acceptance of orders placed on our website, neither we nor any of our directors, employees, suppliers or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website. You agree fully to indemnify us, our directors, employees, suppliers or other representatives from and against all liabilities against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website. We may terminate your use of the website if we find you have breached these terms and conditions.






Copyright


All content including pictures, designs, logos, photographs, written and other materials on our website are copyrighted to Bar Cop and our authors, designers, photographers, etc. All worldwide rights are reserved. This site and its contents may only be used for personal non-commercial use. Any reproduction in whole or in part of our website is strictly prohibited without the prior written permission of Bar Cop.