Software support plan

Software comes with 30 days of email support. To contact support, click the support button in the software. If you need support beyond the 30 days you can purchase a new support plan below. Please read the FAQ's on this page to understand exactly what is included.

30 day support plan is $49

One-time payment / 30 days of email support

Not sure if you have an active support plan? Contact us

Support plan questions

What is the software support plan?

If you need support beyond the initial 30 days or the online help documentation, you can get a 30 day support plan anytime.

What does an active support plan include?

The software support plan includes email support for the 30 day duration of the support plan. Support entails answering any questions pertaining to using the software and helping fix minor software issues (software issues caused by user error that circumvents regular software functionality may not be fixed). *Support does not include software setup, software customization, software updates and/or upgrades.

Can I use the software without an active support plan?

Yes, the support plan does not effect your ability to use the inventory software.

What if I need more help and my support plan has expired?

You will need to purchase a new 30 day support plan.

Will you help me setup the software if I purchase support?

No, sorry support does not include setting up the software. Support entails answering any questions pertaining to using the software and helping fix minor software issues (software issues caused by user error that circumvents regular software functionality may not be fixed).

Do you offer any type of discounts?

Discounts are not available on support plans.