Frequently Asked Questions
So who is Bar Cop... or is it Bar Corp?
Our name gets mistaken for Bar CORP all the time. But it is Bar Cop, without the R, and yes we like to think of
ourselves as the sheriff of theft prevention for restaurants and bars. We specialize in inventory software and inventory
weighing scales for the
How can Bar Cop help my bar or restaurant?
Well, we'd like to think that our products are perfect for every restaurant or bar establishment. And although
they are for most, are products are geared towards the small to medium sized bar or restaurant that can't afford to spend a fortune
on inventory control. We pride ourselves on offering affordable and ease-to-use inventory control products. So with those principles in mind, we do
our best to help all establishments prevent theft and make more profit. Even if our products aren't right for your business, we might
know which ones are and will be happy to point you in the right direction.
There used to be a product listed and I no longer see it?
That happens from time to time. We do periodically sell products and discontinue them and may also help promote other industry products
from different manufacturers. If you were interested in a product that is no longer on our website, shoot us an email and if it
is available from another source we will let you know.
I'm having an issue with a product I purchased, what do I do?
We provide full support on every product we offer, whether directly through our support department or with a
specific products service center. Please contact us with the issue you are
having and we will be sure to get your issue taken care of.
Where are you guys located?
Our main support office is located right outside of Houston, Texas. We also have distribution centers in New Jersey and California to help
get scales shipped out and to your location as quickly as possible.
Where do you ship to and what is your return policy?
Happy you asked, because that means you're considering becoming one of our awesome customers.
All of our company policies, including shipping, refunds, and more are located right on this page in the
company policies section. You should find the answer to your question there, but don't hesitate to contact us if you need to.
I would love to work for Bar Cop, how do I get a job?
We are always on the lookout for good people who know the ins and outs of the hospitality industry to perform specific
jobs in sales, marketing, and management. If you would like to be considered for an employment opportunity, simply send us
an email telling us about yourself. If we have any positions available that we think might be a good fit, we'll let you know
about them and request a resume from you at that time.
Ordering: Bar Cop uses the highest security system available and our 2048 bit SSL
and 256 bit encryption technology keeps your personal information safe when transferring and receiving data on our site server.
Bar Cop accepts the following forms of payment: Credit Cards (American Express, Master Card, Visa and Discover) and bank wire transfer
can also be used by making that selection during the checkout process. "Bar Cop" will show as the
billing company for all credit card orders. After a transaction, your private information (ie credit card information) will
not be stored on our servers and is immediately purged from the system.
Shipping: We do not ship our software, it is downloaded from our website. We only ship scales to the lower 48 Continental United States.
All orders ship via UPS Ground or Fed Ex Ground, so we cannot ship to PO boxes. We ship orders the same day they are ordered (MON-FRI before 2:00 PM CST). Orders placed after 2:00 and
over the weekend usually ship the next business day. Shipping transit times should be between 2 and 5 business days depending on your location, once an order has
left the warehouse. *Hawaii, Alaska, and International Shipping - If you want to order a scale (software is emailed
so does not apply), you will need to make arrangements with a freight forwarder that we can ship to located in one of the lower 48 states
that can then forward the shipment to you at your expense.
Returns & Refunds: Due to the "out of the box" delivery of our software, returns and refunds are
not given software after payment has been made and you have received your activation key. Please try the free trial, read all FAQ's on the
software feature page, and/or contact us with any questions before purchasing. Unused scales may be returned
within 30 days of the original purchase date. Returns must be in "new" resalable condition, including all manuals,
components and accessories, and in the manufacturer’s original packaging. Items that have been opened and used before
returning will not be accepted for a refund. These conditions are not applicable to scales or hardware that were received
defective or broken. These items can be replaced with a new scale by contacting us within 5 days after receiving the defective product.
After 30 days all scales are serviced under the standard manufacturer's one year warranty.
When ordering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone
number and/or credit card information. You may, however, just visit our site anonymously at any time. The email address
and phone number you provide during the order process, will only be used to send you information and updates pertaining
in case you leave during the checkout process and return at a later time. We no circumstances do we ever sell, trade,
or otherwise give your personal information to an outside third party.
Liability and Indemnity: Except in relation to our contractual obligations to supply goods
following acceptance of orders placed on our website, neither we nor any of our directors, employees,
suppliers or other representatives will be liable in contract, tort, negligence or otherwise for any loss
or damage whatsoever in any way connected with your use of this website or our products. You agree fully to indemnify us, our directors,
employees, suppliers or other representatives from and against all liabilities against all claims, liability, damages,
losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other
liabilities arising out of your use of this website or our products. We may terminate your use of the website if we find you have breached these
terms and conditions.
Copyright: All content including pictures, designs, logos, photographs, written and other materials on our
website are copyrighted to Bar Cop. All worldwide rights are reserved.
Acknowledgment: By using the Bar Cop website or any of our associated products, you state that you have read and agree to all company polices as
set forth here.