Two logs keep a record of things that break and things that happen. The Maintenance Log carries broken equipment forward until it is fixed. The Incident Log is your written account of anything on the floor you would want documented later. Both protect you: one from repairs slipping through the cracks, the other from a moment turning into a claim.

Maintenance Log

Equipment breaks and falls through the cracks between shifts. Log it here and it carries forward until someone fixes it. Open and urgent items show up as alerts on the Hub so the next manager sees them.

1. Log an issue

Open Shift → Maintenance. Capture what broke, where, how urgent it is, and a short description. Assign it to a staff member or an outside vendor, an HVAC tech or a plumber, whoever is handling the fix.

2. Work it to closed

Move the status from Open to In Progress to Resolved as the repair happens. When you mark it Resolved, set the date it was fixed and the repair cost. Open work always sorts to the top, urgent first, and resolved issues drop to the bottom. Range chips narrow the list, Export PDF saves it, and Worksheet prints a blank sheet to mark issues by hand during the shift.

Incident Log

When something happens on the floor that you would want a record of later, log it here while it is fresh. A written account with the date, who was involved, who saw it, and what you did is what protects you if it ever becomes a claim, a lawsuit, or an insurance question.

1. Know what to log

An injury or slip, a fight or ejection, a guest you cut off or refused service (your dram-shop record), theft or a break-in, property damage, a complaint or illness claim, or any time police or EMS were called. When in doubt, write it down. The details you capture in the moment are the ones you will wish you had.

2. Write it down

Open Shift → Incidents. Set the date and time it happened, pick the type and how serious it was, and write what happened in plain language: who was involved, who witnessed it, and exactly what was said or done. Record the action you took, like cutting someone off, calling a cab, giving first aid, or calling police. Note an estimated cost for theft or damage.

3. Work it to resolved

Leave an incident Open while it still needs follow-up, like an injury claim or an insurance call, so it stays at the top. Mark it Resolved with the date once it is closed out; resolved incidents drop to the bottom but stay on the permanent record. Export PDF saves the filtered log for your binder, your insurer, or your attorney.

The Incident Log is a record-keeping aid, not legal advice. When a situation is serious, involve the right professionals.